Tip of the Month

Grasp Support Team - Tip of the Month

April 2024

Tip of the Month

Starting this week, our Grasp customers will be able to provide feedback to your closed support cases.  Once our support team has resolved and closed a case, an automated email with the subject line “How Did Grasp Do?” will be sent to the contact on the case.   This email will have the below image that allows you to let us know how we did and has a space for comments. 

Click on the image that represents how you feel we did, and just hit “Submit” to send us your feedback.  This will only take seconds but is so important to us to hear about your experience.

We always strive to improve and we appreciate you, our valued partners!

 

March 2024

Tip of the Month

Did you know our Support Team is where the support for ALL our products begins?  No matter which of our products you have, just email support@grasptech.com to get help. 

We recommend you provide at least the following:

• The Grasp product you’re asking about (graspDATA, graspPAY, graspAGENT, graspCLOUD, etc)
• Your login (NO passwords needed)  
• If your question is regarding a report: the report name and #
• If your question is regarding graspPAY: the PNR Locator, Traveler Name and Account Name

You always want to email support, not an individual and the more information you can provide, the better! And even send screen snaps if applicable. We will then review your question/issue, request further info from you if needed, and open a case for the correct department.  The more information you provide up front, the faster we can assist you. 

 

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