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      Amadeus VCC Commands (Edenred/CSI Banks)

      New Reservation – Create (ONLY use on initial booking)

      Format:   RM CREATE/VCC/H/VirtualPaymentId/HotelConfirmationNumber

      Example: RM CREATE/VCC/H/123456-1234567/01234567

       

      Update Card (Use for all updates after initial booking.  Used with Override commands)
      Format:   RM UPDATE/VCC/H/HotelConfirmationNumber

      Example: RM UPDATE/VCC/H/01234567

       

      Cancel Card (Cancels the card, but not the booking.  TMC must still cancel the reservation)
      Format:   RM CANCEL/VCC/H/HotelConfirmationNumber

      Example: RM CANCEL/VCC/H/01234567

       

      Cancel with penalty (Update the card to only leave the penalty amount open to charge)

      Format:   RM UPDATE/VCC/H/HotelConfirmationNumber/PenaltyAmount

      Example: RM UPDATE/VCC/H/01234567/150.00

       

      Email format – Traveler.  Sent the same day as fax to hotel (Email with a copy of the fax is generated to any email address in this format). There can be multiple GP- lines. 

      Format:   RM GP-emailaddress

      Example: RM GP-mduffy@grasptech.com    (for emails with underscore _  please use / )

      Email format – Agent. Sent booking date (Email with a copy of the fax is generated to any email address in this format). Only one GPAG per PNR.   

      Format:   RM GPAG-emailaddress

      Example: RM GPAG-mduffy@grasptech.com    (for emails with underscore _  please use / )

       

      Email to HOTEL.  Send copy of the fax as an email to the hotel.  Only one EMAIL remark per CF number. 

      Format:   RM EMAIL/VCC/H/HotelConfirmationNumber/HOTELemailaddress

      Example: RM EMAIL/VCC/H/01234567/CONTACT‡ROCKCREEKINN.COM   (for emails with underscore _  please use / )

       

      Overrides

        • The overrides will modify the VCC assigned to a reservation only when there is a corresponding VCC command for the reservation in the PNR.  

        • If there’s no corresponding command, the PNR will go to the error queue. 

      • Add  the UPDATE command (noted above) and then an Override command

       

      Restrictions/Instructions 

      Add free text here.  This will be included as instructions on the hotel fax.
      Format:   RM RESTRICT/VCC/H/ HotelConfirmationNumber/ROOM AND TAX ONLY

      Example: RM RESTRICT/VCC/H/01234567/ROOM AND TAX ONLY

       

      Fax

      Format:   RM FAX/VCC/H/HotelConfirmationNumber/FaxNumber

      Example: RM FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together.  Please do not leave any empty spaces)

       

      Tax

      Format:   RM TAX/VCC/H/HotelConfirmationNumber/Amount or Amount PCT

      Example: RM TAX/VCC/H/01234567/60.00

      Example: RM TAX/VCC/H/01234567/15.5 PCT

      Percentage will be applied to Rate Duration.

       

      Padding

      Format: RM PAD/VCC/H/ HotelConfirmationNumber/Amount or Amount PCT

      Example: RM PAD/VCC/H/01234567/50.00

      Example: RM PAD/VCC/H/01234567/30 PCT

      Percentage will be applied to Rate Duration, or to the penalty when Canceling with Penalty.

       

      Multiple Overrides on single line

      RM RESTRICT/VCC/H/01234567/BED AND BREAKFAST/PAD 50.00/TAX 16 PCT

      RM TAX/VCC/H/01234567/60.00 /FAX 800-123-4567 /RESTRICT ROOM ONLY

       

      Extend the card active date

      Format:   RM CHECKOUT/VCC/H/HotelConfirmationNumber/CHECKOUTDATE

      Example: RM CHECKOUT/VCC/H/01234567/ 10AUG

       

      Increase the card value (padding still applied afterward). Use the entire total that should be charged, not just the difference between the previous and new amount.

      Format:   RM TOTAL/VCC/H/HotelConfirmationNumber/AMOUNT

      Example: RM TOTAL/VCC/H/01234567/500

       

      Activate the card immediately (useful for deposit bookings).  

      Note: the ACTIVATE remark will trigger an immediate fax

      Format:   RM ACTIVATE/VCC/H/HotelConfirmationNumber

      Example: RM ACTIVATE/VCC/H/01234567

       

      Passive Segments  (when hotel is not booked via the GDS)

      • Confirmation #s can be any combination of letters or numbers

      • First step is to always queue the booking with just the CREATE remark (format above)

      • The Passive formats below, only need to be used if the CREATE does not work

      • When the PASSIVE command is used, we do not look at the hotel segment in the GDS, so all other remarks below are required - FAX, CHECKIN, CHECKOUT, TOTAL. 

       

      Passive Command (Used instead of the CREATE command) 

      Format: RM PASSIVE/VCC/H/Virtualpaymentid/HotelConfirmationNumber 

      Format: RM PASSIVE/VCC/H/123456-1234567/MARY02MAR2018   

       

      Fax

      Format:   RM FAX/VCC/H/HotelConfirmationNumber/FaxNumber

      Example: RM FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together.  Please do not leave any empty spaces)

       

      Check In Date

      Format:   RM CHECKIN/VCC/H/HotelConfirmationNumber/CHECKINDATE 

      Example: RM CHECKIN/VCC/H/11111/10AUG  

       

      Check Out Date 

      Format:   RM CHECKOUT/VCC/H/HotelConfirmationNumber/CHECKOUTDATE 

      Example: RM CHECKOUT/VCC/H/01234567/10AUG 

       

      TOTAL (Use the full amount to be charged)

      Format:  RM TOTAL/VCC/H/HotelConfirmationNumber/Amount 

      Example: RM TOTAL/VCC/H/11111/500