New Reservation – Create (ONLY use on initial booking)
Format: 5R‡CREATE/VCC/H/VirtualPaymentId/HotelConfirmationNumber
Example: 5R‡CREATE/VCC/H/123456-1234567/01234567
Update Card (Use for all updates after initial booking. Used with Override commands)
Format: 5R‡UPDATE/VCC/H/HotelConfirmationNumber
Example: 5R‡UPDATE/VCC/H/01234567
Cancel Card (Cancels the card, but not the booking. TMC must still cancel the reservation)
Format: 5R‡CANCEL/VCC/H/HotelConfirmationNumber
Example: 5R‡CANCEL/VCC/H/01234567
Cancel with penalty (Update the card to only leave the penalty amount open to charge)
Format: 5R‡UPDATE/VCC/H/HotelConfirmationNumber/PenaltyAmount
Example: 5R‡UPDATE/VCC/H/01234567/150.00
Email format - Traveler. Sent the same day as fax to hotel (Email with a copy of the fax is generated to any email address in this format). There can be multiple GP- lines.
Format: 5R‡GP-emailaddress
Example: 5R‡GP-mduffy‡grasptech.com
(use a cross of lorraine for the @ sign and for emails with underscore _ please use / )
Email format - Agent. Sent booking date (Email with a copy of the fax is generated to any email address in this format). Only one GPAG per PNR.
Format: 5R‡GPAG-emailaddress
Example: 5R‡GPAG-mduffy‡grasptech.com
(use a cross of lorraine for the @ sign and for emails with underscore _ please use / )
Email to HOTEL. Send copy of the fax as an email to the hotel. Only one EMAIL remark per CF number.
Format: 5R‡EMAIL/VCC/H/HotelConfirmationNumber/HOTELemailaddress
Example: 5R‡EMAIL/VCC/H/01234567/CONTACT‡ROCKCREEKINN.COM
(use a cross of lorraine for the @ sign and for emails with underscore _ please use / )
Overrides
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The overrides will modify the VCC assigned to a reservation only when there is a corresponding VCC command for the reservation in the PNR.
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If there’s no corresponding command, the PNR will go to the error queue.
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Add the UPDATE command (noted above) and then an Override command.
Restrictions/Instructions
Add free text here. This will be included as instructions on the hotel fax.
Format: 5R‡RESTRICT/VCC/H/ HotelConfirmationNumber/ROOM AND TAX ONLY
Example: 5R‡RESTRICT/VCC/H/01234567/ROOM AND TAX ONLY
Fax
Format: 5R‡FAX/VCC/H/HotelConfirmationNumber/FaxNumber
Example: 5R‡FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together. Please do not leave any empty spaces)
Tax
Format: 5R‡TAX/VCC/H/HotelConfirmationNumber/Amount or Amount PCT
Example: 5R‡TAX/VCC/H/01234567/60.00
Example: 5R‡TAX/VCC/H/01234567/15.5 PCT
Percentage will be applied to Rate * Duration.
Padding
Format: 5R‡PAD/VCC/H/ HotelConfirmationNumber/Amount or Amount PCT
Example: 5R‡PAD/VCC/H/01234567/50.00
Example: 5R‡PAD/VCC/H/01234567/30 PCT
Percentage will be applied to Rate * Duration, or to the penalty when Canceling with Penalty.
Multiple Overrides on single line
5R‡RESTRICT/VCC/H/01234567/BED AND BREAKFAST/PAD 50.00/TAX 16 PCT
5R‡TAX/VCC/H/01234567/60.00 /FAX 800-123-4567 /RESTRICT ROOM ONLY
Extend the card active date
Format: 5R‡CHECKOUT/VCC/H/HotelConfirmationNumber/CHECKOUTDATE
Example: 5R‡CHECKOUT/VCC/H/01234567/10AUG
Increase the card value (padding still applied afterward). Use the entire total that should be charged, not just the difference between the previous and new amount.
Format: 5R‡TOTAL/VCC/H/HotelConfirmationNumber/AMOUNT
Example: 5R‡TOTAL/VCC/H/01234567/500.00
Activate the card immediately (useful for deposit bookings)
Note: the ACTIVATE remark will trigger an immediate fax
Format: 5R‡ACTIVATE/VCC/H/HotelConfirmationNumber
Example: 5R‡ACTIVATE/VCC/H/01234567
Passive Segments (when hotel is not booked via the GDS)
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Confirmation #s can be any combination of letters or numbers.
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First step is to always queue the booking with just the CREATE remark (format above).
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The Passive formats below, only need to be used if the CREATE does not work
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When the PASSIVE command is used, we do not look at the hotel segment in the GDS, so all other remarks below are required - FAX, CHECKIN, CHECKOUT, TOTAL.
Passive Command (Used instead of the CREATE command)
Format: 5R‡PASSIVE/VCC/H/Virtualpaymentid/HotelConfirmationNumber
Example: 5R‡PASSIVE/VCC/H/123456-1234567/JOAN29MAR2018
Fax
Format: 5R‡FAX/VCC/H/HotelConfirmationNumber/fax number
Example: 5R‡FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together. Please do not leave any empty spaces)
Check In Date
Format: 5R‡CHECKIN/VCC/H/HotelConfirmationNumber/checkindate
Example: 5R‡5CHECKIN/VCC/H/11111/10AUG
Check Out Date
Format: 5R‡CHECKOUT/VCC/H/HotelConfirmationNumber/checkoutdate
Example: 5R‡CHECKOUT/VCC/H/01234567/10AUG
Total (Use the full amount to be charged)
Format: 5R‡TOTAL/VCC/H/HotelConfirmationNumber/AMOUNT
Example: 5R‡TOTAL/VCC/H/01234567/500.00