Includes web link and instructions for user to re-set their Cloud password.
Please start with resetting your password through the password reset utility web site listed below.
https://cloud.grasptech.com/RDWeb/Pages/en-US/password.aspx
If you do not know your current password please email support@grasptech.com to let us know and we can generate and send you a temporary password.
If you are still having issues connecting after resetting the password please email support@grasptech.com with the details and we can provide further assistance.