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      Apollo VCC Commands (Edenred/CSI Banks)

      New Reservation – Create (ONLY use on initial booking) 

      Format: []:5CREATE/VCC/H/VirtualPaymentId/HotelConfirmationNumber 

      Example: []:5CREATE/VCC/H/123456-1234567/01234567 

       

      Update Card  (Use for all updates after initial booking.  Used with Override commands) 

      Format: []:5UPDATE/VCC/H/HotelConfirmationNumber 

      Example: []:5UPDATE/VCC/H/01234567 

       

      Cancel Card (Cancels the card, but not the booking.  TMC must still cancel the reservation)

      Format: []:5CANCEL/VCC/H/HotelConfirmationNumber 

      Example: []:5CANCEL/VCC/H/01234567 

       

      Cancel with penalty (Update the card to only leave the penalty amount open to charge)

      Format: []:5UPDATE/VCC/H/HotelConfirmationNumber/PenaltyAmount 

      Example: []:5UPDATE/VCC/H/01234567/150.00 

       

      Email format – Traveler. Sent the same day as fax to hotel (Email with a copy of the fax is generated to any email address in this format). There can be multiple GP- lines 

      Format: []:5GP-emailaddress 

      Example: []:5GP-mduffy//grasptech.com
      (for the @ sign use // and emails with underscore _ please use / ) 

       

      Email format - Agent.  Sent booking date - Email with a copy of the fax is generated to any email address in this format, only one GPAG per PNR.   

      Format:   []:5GPAG-emailaddress 

      Example: []:5GPAG-mduffy//grasptech.com
      (for the @ sign use // and emails with underscore _ please use / ) 

       

      Email to HOTEL. Send copy of the fax as an email to the hotel.  Only one EMAIL remark per CF number. 

      Format:   ¤:5EMAIL/VCC/H/HotelConfirmationNumber/HOTELemailaddress

      Example: ¤:5EMAIL/VCC/H/01234567/CONTACT//ROCKCREEKINN.COM
      (for the @ sign use // and emails with underscore _ please use / ) 

       

      Overrides 

      • The overrides will modify the VCC assigned to a reservation only when there is a corresponding VCC command for the reservation in the PNR.   
      • If there’s no corresponding command, the PNR will go to the error queue. 
      •  Add  the UPDATE command (noted above) and then an Override command

      Restrictions/Instructions  

      Add free text here.  This will be included as instructions on the hotel fax. 

      Format: []:5RESTRICT/VCC/H/ HotelConfirmationNumber/ROOM AND TAX ONLY 

      Example:  []:5RESTRICT/VCC/H/01234567/ROOM AND TAX ONLY 

       

      Fax 

      Format: []:5FAX/VCC/H/HotelConfirmationNumber/FaxNumber 

      Example:  []:5FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together. Please do not leave any empty spaces)

       

      Tax 

      Format: []:5TAX/VCC/H/HotelConfirmationNumber/Amount or Amount PCT 

      Example: []:5TAX/VCC/H/01234567/60.00 

      Example: []:5TAX/VCC/H/01234567/15.5 PCT Percentage will be applied to Rate Duration. 

       

      Padding 

      Format: []:5PAD/VCC/H/ HotelConfirmationNumber/Amount or Amount PCT 

      Example: []:5PAD/VCC/H/01234567/50.00 

      Example: []:5PAD/VCC/H/01234567/30 PCT 

      Percentage will be applied to Rate Duration, or to the penalty when Canceling with Penalty. 

       

      Multiple Overrides on single line 

      []:5RESTRICT/VCC/H/01234567/BED AND BREAKFAST/PAD 50.00/TAX 16 PCT 

      []:5TAX/VCC/H/01234567/60.00 /FAX 800-123-4567 /RESTRICT ROOM ONLY 

       

      Extend the card active date 

      Format: []:5CHECKOUT/VCC/H/HotelConfirmationNumber/CHECKOUTDATE 

      Example: []:5CHECKOUT/VCC/H/01234567/10AUG 

       

      Increase the card value (padding still applied afterward)  Use the entire total that should be charged, not just the difference between the previous and new amount. 

      Format:   []:5TOTAL/VCC/H/HotelConfirmationNumber/AMOUNT 

      Example: []:5TOTAL/VCC/H/01234567/500

       

      Activate the card immediately (useful for deposit bookings)

      Note: the ACTIVATE remark will trigger an immediate fax

      Format: []:5ACTIVATE/VCC/H/HotelConfirmationNumber 

      Example: []:5ACTIVATE/VCC/H/01234567 

       

      Passive Segments  (when hotel is not booked via the GDS) 

      • Confirmation #s can be any combination of letters or numbers.
      • First step is to always queue the booking with just the CREATE remark (format above).
      • The Passive formats below, only need to be used if the CREATE does not work
      • When the PASSIVE command is used, we do not look at the hotel segment in the GDS, so all other remarks below are required - FAX, CHECKIN, CHECKOUT, TOTAL.  

       

      Passive command (Used instead of the CREATE command)

      Format:   []:5PASSIVE/VCC/H/Virtualpaymentd/HotelConfirmationNumber 

      Example: []:5PASSIVE/VCC/H/123456-1234567/MARY02MAR2018

       

      Fax

      Format: []:5FAX/VCC/H/HotelConfirmationNumber/FaxNumber 

      Example: []:5FAX/VCC/H/01234567/800-123-4567 (include a -, or run the numbers together. Please do not leave any empty spaces) 

        

      Check In Date

      Format: []:5CHECKIN/VCC/H/HotelConfirmationNumber/CHECKINDATE  

      Example: []:5CHECKIN/VCC/H/11111/10AUG  

       

      Check Out Date  

      Format: []:5CHECKOUT/VCC/H/HotelConfirmationNumber/CHECKOUTDATE  

      Example: []:5CHECKOUT/VCC/H/01234567/10AUG  

        

      TOTAL (Use the full amount to be charged)   

      Format: []:5TOTAL/VCC/H/HotelConfirmationNumber/Amount  

      Example: []:5TOTAL/VCC/H/11111/500